Our Location
304 North Cardinal St.
Dorchester Center, MA 02124
Shipping & Returns
Shipping Policy
At Empowered At Home, we strive to get your robots and AI products to you as quickly as possible.
Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order size. We offer standard and expedited shipping options.
Delivery Time
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
International Shipping
We ship to select international destinations. International orders may be subject to customs duties and taxes.
Returns Policy
Hardware Returns
All hardware returns are handled directly by the product manufacturer. We do not process hardware returns ourselves. Please contact the manufacturer’s customer support for warranty claims, defective items, or hardware returns.
30-Day Return Window (Non-Hardware)
We offer a 30-day return policy for eligible non-hardware products. If you’re not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
Return Conditions
- Item must be in original packaging
- Item must be unused and in resellable condition
- Proof of purchase required
How to Return (Non-Hardware)
Contact our customer service team at rise@empoweredathome.com to initiate a return. We will provide you with a return authorization and instructions.
Refunds
Refunds will be processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method.
Non-Returnable Items
Digital products, custom orders, hardware items, and items marked as final sale cannot be returned through us.